Property Management
Our commitment is that the best interest of our clients will always come first as we are dedicated to the development of long-term client relationships.
That’s why we have pledged to strongly train our agents to be professional experts in this business, with a deep knowledge in the areas of South Florida and up-to-date with the real estate market changes, ensuring that they maintain our same principled’ ethics.
A successful real estate transaction is dependent upon a strong relationship between agent and client.
We support our associates, giving them access to full office services.
Also your mortgage, title, attorneys, escrow account, as well as your property management, can be managed in-house, allowing us to close your deal with efficacy and efficiency, giving you the advantage that working with an knowledgeable agent, all of your questions will be addressed.
FOCUSING ON OUR CUSTOMER
The Caserta Group does more than maintain and repair buildings: our professionals work closely with every owner to customize an effective and rewarding action plan to successfully streamline operations, minimize risk, attract or retain qualified tenants, reduce costs, and increase asset values.
We operate locally, and our client rapport is of the utmost importance in building a well-founded and trustworthy relationship across:
- An expanding customer base with multiple locations;
- Diversified product types (retail, office, medical, industrial, mixed-use);
- Management strategies that minimize liability for owners with maximum returns.
The Caserta Group has assembled the most talented team of business people, including Property Management, Real Estate Brokerage, Legal and Business Strategists, and accounting personnel in the South Florida market; all of whom adhere to the highest industry standards. Our leadership team has a combined 75 years of experience and knowledge, resulting in less stress and more savings for you.
Our highly dedicated staff have their pulse on the market. Our professional and collective contributions as industry leaders places us at the forefront of trends and data that directly affect your investment.
Our team will provide hands- on professional service using leading technologies that can be customized to offer whatever you need from our comprehensive menu of services. This customized approach enables us to meet your specific needs, without charging you extra. That’s The Caserta Group difference.
The more properties you own, the more tenants you will be required to handle, which is why your company will benefit from third party management. Contact our offices today for information and experience our impeccable quality service!
PHYSICAL MAINTENANCE
We are in the business of cultivating relationships with our Clients, our Tenants and our Vendors / Suppliers.
Finding qualified third-party contractors and subcontractors who are experienced, licensed and insured is a critical and time-consuming aspect of the management process. At The Caserta Group, we have an in-depth vetting process for evaluating, qualifying, and selecting our vendors. They are essentially an extension of The Caserta Group brand. Many vendors might say, it’s not easy to get on our preferred vendor list! We take pride in our high standards.
Our industry is both proactive and reactive to varying degrees, depending on the situation. Having preventative planned maintenance by qualified professionals can reduce the amount of times one has to “react”. It limits the time and money spent on emergency repairs, and in the long run, extends the life of key components of your investment. This approach also reduces the risk of legal damage/ injury/ negligence liabilities.
Beyond the daily operational functions, our company aids in assuring the financial strength of your property. Preparing specifications, soliciting bids and forecasting capital improvements ensure your property’s financial profitability.
Should an unfortunate event occur, we even provide a 24-hour Emergency Response Support to minimize business disruptions.
LEASE ADMINISTRATION
The most critical aspects performed by a Property Management Company is the thoroughness, accuracy and timeliness of lease administration. If the information in a lease administrator’s database is incorrect, the risks can be substantial. Our team understands the importance and significance of this very important step in the management process.
We assist with all rent collections, reconciliations and recoveries, lease renewals and amendments to ensure tenant compliancy. We even facilitate evictions if they become necessary. We establish protocols for ongoing management with critical date functions so that you have time to assess relevant resolution points within a timely matter.
We are proud to have a dedicated, highly skilled and organized staff to ensure that all leases are expertly handled and wish to provide you the same level of professionalism and success.
TENANT RETENTION
Tenant Retention is our top priority to ensure your investment remains positive and profitable!
Each property offers its own unique challenges. We take pride in crafting a specific Tenant Relations program for each individual project.
Our “tenant-focused” attitude plays a vital role in the strength of our relationships and ensures long-term retention for our clients. This personal, hands-on approach begins with an open dialogue and is handled respectfully and professionally. Our Owners, and Tenants, are provided timely updates of all repairs or renovations that may affect business and property operations.
Essentially, we forge strong partnerships between our Managers and Tenants, enabling us to identify problems as they arise. We believe educating tenants help to reach their full potential.
Unparalleled service is the key to happy Tenants and the pivotal ingredient to lease renewals. After all, your Tenant’s success equals YOUR success! Nothing replaces a service-oriented management strategy!
EMERGENCY MANAGEMENT
In the business of property management, we learn to expect the unexpected. No property owner wants to be in a situation where they need emergency management.
Damages to your property can happen in an instant and can be very devastating. Common disasters like flooding from heavy rains, strong winds, backed up sewer lines, fire, broken water lines, mold growth and even defacement of property happens all too often. The benefit of hiring a company like The Caserta Group is that you won’t be left to handle situations like this alone. We coordinate the necessary repairs with qualified licensed vendors, remove debris, board-up windows and even facilitate tenant communications. Communication is essential in the event of crisis management.
Our firm works extensively to minimize interruptions to business operations, while maintaining a positive image of the property and its owners. We offer 24-hour Emergency Response Services to help facilitate these matters and strive to make it as stress-free as possible.
Our specialized personnel will provide you with a comprehensive inspection, detailed with photographs, timelines, notes, and back-up invoices for both you and your insurance provider.
We help you plan, prepare and stay informed.